BOOKING TERMS AND CONDITIONS

Our Agreement with you

We act as a disclosed booking agent for owners of accommodation or other services supplied such as car hire or flights. This means that the contract for the product is directly between you and the supplier concerned. It is important that you understand that we have no contractual liability to you in this respect. We may be liable if we ourselves have been negligent, if we have knowingly misrepresented material or other important information to you or breached any other law. We do however have our own Booking Terms and Conditions as shown here. A contract will exist as soon as we have issued our Confirmation and Invoice. When you make a booking with us you guarantee that you (The lead passenger) have the authority to accept and do accept, on behalf of all members of your party, the terms and conditions shown here. You will also be directly responsible for the payment of the total holiday price and if applicable, any cancellation charges. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all time.

    Payment

A non-refundable deposit of 75 per week per apartment or hotel room is required at the time of making the booking. The balance of all monies will become due eight weeks before arrival. Should bookings be made within eight weeks of arrival then the full amount is required at the time of booking. If you do not pay the balance on time and as shown on our invoice, then we reserve the right to cancel your booking without further notice. In this instance the deposit will be forfeited. Should you present a cheque to us which is not honoured by your bank an administration fee of 20 will be added onto your account. All payments (deposits, balances or full amounts) by Credit Card will incur a 2% (two per cent) additional charge and payments by Debit card will be charged with a flat fee of 2.

Insurance

It is a condition of booking with us that you undertake to adequately insure yourself and all persons traveling with you. The Travel Insurance must include medical, cancellation/curtailment and Personal Liability cover and the insurance policy must be in force for the period of the occupancy of your confirmed accommodation. We accept no responsibility whatsoever if you travel without insurance and furthermore you will be in breach of these Terms and Conditions.

Documentation

It is your responsibility to ensure all travel documents (Passports, Visas, Driving Licenses etc) and health requirements are valid and up to date for all members of your party.

Cancellations or changes made by you

Should you wish to cancel your booking then the following charges will apply from the date the cancellation notice is received by us in writing and signed by the lead passenger.

42 days or more prior to arrival	- The deposits paid.
Between 41 days and 29 days prior to arrival	50% of total cost of holiday
Between 28 days and 15 days prior to arrival	75% of total cost of holiday
Between 14 days and 7 day of arrival	90% of total cost of holiday
Within 6 days of arrival	100% of all holiday costs

An administration charge of 30 will be made for an amendment to a confirmed booking plus the cost (+/-) of any variation in the rental charge. If requested changes to arrival dates are not available and you subsequently cancel then cancellation charges as shown above will apply.

Cancellations by us

In the unlikely event of us cancelling your accommodation for whatever reason we will, if possible, try to find you a suitable alternative. If this is not possible or if the alternative is not accepted by you then a full and prompt refund will be made. In financial terms we will not accept any further liabilities, nor will we accept further responsibilities or liabilities for any travel arrangements made by you.

Accommodation

Check in time at all properties will be AFTER 1600 (4pm) local time. Check out times will be BEFORE 1000 (10.00 am) local time. If you are arriving late at night or are not taking up the accommodation until after the first day of the confirmed occupancy then it is important that we are advised. We cannot be held liable for any flight delays or delays to any other means of transportation that effect your holiday or the occupancy of the accommodation which has been booked through us. We will rely on the information that you send to us (by however means) and this will be forwarded to the property owner concerned. Should more clients try to accommodate the property than is booked by us then the right is reserved to refuse permission to all members of your party. Should you or anyone in your party act or behave in a way to cause distress to other guests occupying the accommodation, owners or employees of the accommodation or cause willful damage or neglect to the property, smoke in designated non-smoking properties or otherwise disregard local house rules we or the owners reserve the right to immediately terminate your occupation. No refund will be given for the remaining unused element of your stay nor will we be responsible for the payment of alternative accommodation that you may need to find. We reserve the right, at our sole discretion, to refuse bookings to all-male or all-female parties. Please note that as Booking Agents we cannot control the day to day running of the properties that are featured and consequently, as an example, a swimming pool may be closed for cleaning or an advertised activity cancelled due to adverse weather or poor uptake. Should you make a request such as a high or low floor, cot, high chair etc then please note that although both the accommodation provider and ourselves will endeavor to provide the request it is not a contractual obligation on our or the suppliers part and no compensation can be paid if the request is not provided.

It is very important to note that we, as Agents, will not be responsible for any accident, mishap or personal injury however caused whilst accommodating the property or other facility supplied and likewise you should take all reasonable care and diligence to avoid such mishap or injury.

Complaints

In the unlikely event of a complaint this must be reported locally to the property owner or management team in order that the problem can be amicable resolved. If the problem is not resolved then the matter must be put in writing and forwarded to us together with any available supporting documentation/evidence within thirty days of your return home. We will then fully investigate the matter and keep you fully informed during this process.

Cooling Off Period

We appreciate that you may not have had sight of these Booking Conditions until after you have made a booking with us and therefore we allow you the opportunity to decline acceptance of these conditions by writing to us and provided that we receive this within seven days of the date shown on our Confirmation & Invoice we will cancel all arrangements made and return all monies paid. Thereafter it is agreed that you accept and are bound by these Terms and Booking Conditions in full. We regret this Cooling Off period cannot apply to bookings made within fourteen days of departure.